I can tell you KNOW

Customer: Do you have the new Stephenie Meyer book?
Me: The new one in the Twilight Saga?
Customer: Yes.
Me: Sure.

I show her the stack of "Breaking Dawn"

Me: Here they are.
Customer: Oh. That's not the one I want.
Me: Okay. Did you need one of the earlier ones or maybe the one that's not part of the Twilight books? There's Twilight, New Moon, Eclipse, and Breaking Dawn and then there is Host which is Not part of the Twilight Saga books.

I show her the other books.

Customer: None of those are the right one. I need the NEW Stephenie Meyer book.
Me: I'm afraid I don't know of any other books by Stephenie Meyer except these ones.
Customer: (Snarky) Well there is one and these aren't it.
Me: Well I'm sorry we don't have it then. Are you sure it's a book that's been published and not something on her website?
Customer: (Still Snarky) Yes. I KNOW what I'm looking for. Well? Can you order it for me?

I look in the computer

Me: There are no other books by Stephenie Meyers available for me to order.
Customer: You people suck. I just want the new Stephenie Meyer book. You should have it.

She storms out.


What new Stephenie Meyers book????? This woman has been a bookselling phenom. If there was a new book we'd KNOW! I want so badly to actually tell people what an ass they are making of themselves....

I WISH I knew

The Giller Prize is big deal book prize in Canada. The short list of nominations comes out in October and the winner is announced in November. This is early October.


Customer: I'd like a copy of the new Giller Prize winner.
Me: Were you looking for last year's winner or one of the short list from this year?
Customer: I want this year's winner.
Me: They haven't announced a winner yet this year.
Customer: Yes they did. They announced it the other day.
Me: They announced the short listed titles a couple of days ago. I have the list here.

I tell her the titles that have been short listed

Customer: But which one won? I want the winner.
Me: The haven't announced a winner yet. They don't do that until November.
Customer: But I want the winner. I only read books that win prizes.
Me: I don't know which one is going to win. If I knew that I'd also go out and buy a lottery ticket.
Customer: (In a Huff) Well. If you can't tell me who won the Giller this year I don't want anything.


HUH? Really? I'm beginning to accept that people think that mind reading is part of my job but telling the future? Maybe I need a crystal ball? AND there are a LOT of great books out there that have never won anything. I have to wonder what that's all about....

Is "Okay" Code?

Customer: Can I buy the blood on the window?
Me: Huh?
Customer: I'd like to buy the blood on the window.
Me: The blood is a Halloween decoration. We don't sell it.
Customer: Oh, okay. What about the spider webs?
Me: They're the same. Just for decoration. The things that are for sale are the books.
Customer: Oh. Okay.

She goes and walks around for a bit and comes back holding a clay jack o' lantern we have with a display of Halloween titles.

Customer: I'll just take this.
Me: Ummm that's not for sale. It's like the decorations in the windows. They're there to make a nice display for the books. Which are for sale.
Customer: Oh, Okay.

She goes and wanders around the store again and comes back. Again.

Customer: Can I buy those gauntlets?
Me: The ones in the window? In the Halloween display?
Customer: Yes.

At this point I'm admittedly less charitable....

Me: Did you by any chance see our sign when you came in?
Customer: Huh?
Me: The one that says __________ Books?
Customer: Yes?
Me: The BOOKS in the displays are for SALE. We are a BOOK store. We sell BOOKS. The Halloween decorations are not for sale they are decorations.
Customer: Oh. Okay.



Maybe English wasn't her first language?

I just feel bad

I'm helping a customer. A young woman who is looking for a pregnancy guide when a man comes storming into the store and starts screaming at this young lady.

Man: What the @#** is taking so $#@&^*#*@ long?
Woman: Sorry. I'm trying to pick out the best one.
Man: Well just $%#^&**@ pick one &*%^#%#.

I'm just stunned at this point. I can't imagine speaking to anyone like this especially in public!

He starts swearing a blue streak at her about how she's worthless anyway and a bunch of other awful things.

Me: You can't speak like that in here
Man: I'm not swearing at you
Me: I don't care who you're talking to. You can't do it here.
Man: I'll talk to her however I *@#$ want.
Me: Not here you won't. You can cut out the swearing or you can leave.

He starts yelling at me and at this point one of the male staff has come over to see if I need help. He ended up being escorted out.

The lady bought a book and then left.

I don't have anything funny to say about this. It's just sad. I hope she gets the courage and support to leave.

Another one....

Customer: Do you have The Canadian Cookbook?
Me: Which Canadian Cookbook were you looking for?
Customer: The Canadian Cookbook.
Me: We have a number of Canadian Cookbooks, several with "The Canadian Cookbook" in the title.
I show her what we have in store
Customer: No. None of those.
Me: Do you know anything else about it?
Customer: No. How hard can it be to get a book called The Canadian Cookbook?
Me: You just saw that I've got several different books with that title and you said the one you want isn't any of them. There are over 3 thousand titles that come up when I search that in my database. It's rather a popular title.
Customer: Well I expect you to know which one I want.


Wow. I know they say that women expect their husbands to know what they're thinking without them telling them but I think it's a bit of a stretch to expect strangers to.....

Difficult Concepts

We don't mind if people want to take a quick browse through a book to see if it's what they want. We encourage it normally. I'm not sure this woman understood the concept of a quick look....

After the woman has sat down and been reading a local history book for about half an hour she pulls out a pad of paper and starts making notes from the book.

Me: Can I ring that through for you?
Customer: Oh. I don't want to buy it. I'm just going to read it and take notes.
Me: I'm afraid that's really not appropriate. These books are for sale. If you want to take a look through quickly to see if it's what you're looking for that's ok, but this is not really what a store is meant for.
Customer: But I just want the information.
Me: And the author just wants to be paid for doing all the work to get that information and put it into a book for you to read.
Customer: Well it's not like I'm hurting it.
Me: You are however using it. Therefore it gets Used. We don't sell Used books. I'm sure that the library has a copy that you can borrow.



Try this experiment:
Go to your local department store and take a hair brush off the shelf and start doing your hair up. See how long it takes for someone to tell you you have to buy the products, you can't just use them and put them back. Tell them you're not hurting it. See how long it takes for security to arrive.

Price Crack

Here we go again....

Customer: I want the US price for this book.
Me: We sell the books at the Canadian price Sir.
Customer: I want the US price.
I look at the book. There is no US price listed on the cover just the Canadian one.
Me: There is no US price Sir. It's a Canadian book with only Canadian pricing.
Customer: Well there Has to be a US price and I want it.
Me: Sir, this is a history of the Hudson's Bay Company. Canadian History. There is no US price because they don't sell it in the US.
Customer: Well there still has to be a US price and I want it.
Me: Ok. Since our dollar as of this morning was actually worth more than the US dollar and there is no US price on the cover I'd calculate that this $29.99 Canadian book is actually worth $32 US dollars strictly as a straight exchange, not taking in to consideration the price of brokerage or anything else that would normally be added. Do you still want the US price?


There are times I just can't help myself. What sort of crack to you have to smoke to take a normal person and turn them into these people?