Not the only one

Customer: If I saw a book on a website can you order it in for me?
Me: We can take a look and see, we usually can. What site was it on?
Customer: The yoga site.
Me: Okay, do you know the site address or what the name of the site was?
Customer: The yoga site.
Me: Okay.

So I try a search for "the yoga site" thinking this is the name of the actual site.

Me: Okay is this the site?

I have www.yogasite.com up on the screen.

Customer: No. The Yoga site.
Me: Okay.

So I try www.theyogasite.com - It doesn't exist.

So I try a search for "the yoga site" again leave the search list up.

Me: I'm sorry I can't seem to find The Yoga Site.
Customer: It's the first one on the list on my computer.
Me: Well take a look at the search list here, maybe you can see what site it is.

The customer looks

Customer: It's the first one on my computer.
Me: Okay but I'm not sure what site it is and it's not coming up in my search I guess. You'll have to check at home and find out what the site address is. You can just give us a call with it.
Customer: It's The Yoga Site - why is it so hard for you to find. I shouldn't have to go back home to look it up you should have it here.


Seriously? At what point does trying to provide extra service become not worth it?