We figured it out!!

Cust: Do you have the do it yourself kimping book?
Me: Kimping?
Cust: The do it your self kimping book.
Me: It doesn't ring a bell.. what is kimping?
Cust: My grandson wants it. The do it yourself kimping book.
Me: Ok - I can't find anything about kimping... What is it? A kind of craft or something?
Cust: I don't know he just wanted the orange book that's the do it yourself kimping book.

5 minutes later she says the word "diary"


THE DIARY OF A WIMPY KID BOOKS is what she's after.
She was a very nice lady - just had NO IDEA what she was asking for.