Customer comes in with a piece of paper. (This was Christmas Eve)
Customer: I need this book for my wife.
Me: I'm sorry sir. We are sold out of that title. We expect to have some more in by the second week of January.
Customer: But I need this book.
Me: I'm afraid we don't have any more. I can try to recommend another book that she might like, or you could get her a gift certificate.
Customer: NO. I need THIS book. I've looked everywhere today.
Me: Sir, I'm sorry. It was a surprise to everyone that it became as popular as it did so quickly. The publisher is out of stock until January.
Customer: She's gonna know.
Customer: My wife's gonna know I waited too late to get her gift...
He seemed so frightened I almost felt sorry for him. Almost. He was trying to shop for a Specific thing on Christmas EVE. Sympathy lost.
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