Customer: I'm looking for the new Craig Oliver book.
Me: Sure. Oliver's Twist.
Customer: No. The new Biography.
Me: Craig Oliver's new biography is called Oliver's Twist.
Customer: No. The one that was just on Canada AM.
Me: Okay - I don't know what book it could be then. As far as I can tell there is only one Craig Oliver and his new biography is called Oliver's Twist. I'm sorry but I can't be much help if that's not the book you are looking for.
Customer: Fine I'll look someplace else.
Okay. You do that. Maybe someone at ultra-mega-super-mart where they sell everything cheap but don't have a clue about anything they sell can help you find the non existent book.
Yup. I'm Cranky today.
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