Customer: I'm looking for a silver book by some guy who's Norwegian.
Me: How about Stieg Larsson's The Girl Who Kicked the Hornet's Nest?
Customer: Is he Norwegian?
Me: No. He was Swedish but the book is silver and very popular so it's probably the one.
Customer: No. I need the silver book by the Norwegian guy.
Needless to say we didn't find it.
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