Coworker: Can I help you find something?
Customer: I'm looking for a true stories about someone's life. My mom told me about a one like Prisoner of Tehran... But I only like true stories, they have to be true.
Coworker: Okay - you want to look in this section here. (and leads her over to the biography & memors)
Customer: Oh, but I don't like biographies.
Ummm.... okay?
I ended up ringing this lady through for two Nicholas Sparks novels....