Stubborn doesn't always mean right.

Customer: I'm looking for a silver book by some guy who's Norwegian.
Me: How about Stieg Larsson's The Girl Who Kicked the Hornet's Nest?
Customer: Is he Norwegian?
Me: No. He was Swedish but the book is silver and very popular so it's probably the one.
Customer: No. I need the silver book by the Norwegian guy.


Needless to say we didn't find it.

Giving tourists a bad name

Customer: Do you have learn Spanish sets?
Me: Sure, over here.
Customer: Oh, these have cds?
Me: Yes, most of the sets come with a cd and the books. That way you can hear and see the lesson.
Customer: Oh, I don't need to hear it to learn it. I'll just know.
Me: Okay. I guess you don't need a set then. These are all the Spanish / English dictionaries here.


Okay then.

Phone Etiquette?

I answer the phone:
_________ Books. _______ Speaking.

I hear:
Never let me go.

I say:
Pardon me?

I hear an woman say in the rudest possible way:
Do you have the book about the movie Never Let Me Go or not?

I say:
We are out of stock but we have more coming in this week.

I hear:
"Click"


Can we make phone etiquette a mandatory class in high school? PLEASE?