You Do That!

Customer: I'm looking for A Dance with Dragons in paperback
Me: I'm afraid that book hasn't been released yet at all. It's not even out in Hardcover yet.
Customer: Yes it is. It came out last year.
Me: I'm sorry but maybe we're not talking about the same book. The one I'm thinking of is the new one in the Song of Ice and Fire series by George RR Martin.
Customer: Yes. That's the one. I've been waiting for it forever and it's suppose to be out in paperback now.
Me: I'm sorry, as far as we've been told they were hoping to have it out in hardcover this fall but it's still not done.
Customer: Well you obviously don't know what you're talking about, I'll go find it somewhere else.

And good luck with that. According to Mr. Martin's personal website he's till not finished writing the darn thing.
Please also see Mr. Neil Gaiman's journal entry:
http://journal.neilgaiman.com/2009/05/entitlement-issues.html