A customer calls the store.
Cust: "I bought this book and the cover says $9.99 but you charged me $10.99"
Me: "Oh. Let's see what happened. The computer has it listed at $10.99. So I'm not sure what's happened but if the Canadian price is $9.99 on the book and we charged you more we'll reimburse you."
Cust: "I'm not an idiot. It says $9.99"
Me: "Umm, I'm sure it does. If you bring it back in with your receipt showing that you were charged more we'll be happy to fix it for you."
Cust:"I'm not stupid you know."
Me: "I'm sure that you're not. As I said, if you bring the book back in with your receipt showing that you were charged more we'll be happy to give you back the dollar"
Cust: "Well why does it say $9.99 on it and you have $10.99 in your computer?"
Me: "I really don't know. Sometimes things go up or down when they reprint them and we miss changing them in the computer. These things do happen sometimes. I'm very sorry about the inconvenience, but we'd be happy to fix it for you."
Cust: "It says $9.99"
Me: "I believe you. Please bring it back in with your receipt and we'll give you back your money"
I'm willing to give the woman a dollar out of my own pocket if she'll just get off the bloody phone and come in for it!
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