I'm beginning to dislike these books

Customer: I want book three in the Twilight series in paperback.
Me: Eclipse isn't out in paper yet.
Customer: No. I want book number three.
Me: In the Twilight series?
Customer: rudely. Yes. In Paperback.
Me: The third book in the Twilight series is called Eclipse and it's not out in paperback yet.
Customer: Yes it is. I saw it.
Me: Well, we can't order it yet in North America.
Customer: Fine, I'll get it somewhere else.


Where do these people "see" these books that aren't out yet? Do they surf websites in other continents just to be difficult?!?