Customer: I'm looking for a particular word puzzle book.
Me: Okay. What's it called?
Customer: I don't know. It's $9.99.
Me: Okay. I'm afraid that doesn't really help.
Customer: I bought it from (names some bookstore in Toronto).
Me: Okay, I'm afraid that still doesn't help narrow down what book it is.
Customer: It's word puzzles.
Me: There are an awful lot of word puzzle books.
Customer: It's hard word puzzles.
It's been a really long day. I give up.
Me: Here are the puzzle books. Maybe you'll recognize it.
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