Give me a break

Customer: I'd like to return this.
The Customer has an audio book box
Me: Okay, do you have your receipt?
Customer: One of the tapes won't play right.
Me: Okay, but do you have your receipt?
Customer: No. I bought it in October.
Me: It's March.
Customer: Yeah well I just got around to it.
Our return policy is 7 days WITH a receipt.
Me: It's been 6 months since you say you bought it and you don't have a receipt. There really isn't anything I can do for you.
At this point there was much grumpiness and repetition......

No receipt really is killer for a return. No Receipt no return. It's pretty hard and fast. Then tell me it's been SIX months!?!?!?! Really? Give me a break.